Closing the loop from Conversations to Actions
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The problem: the 'dark data' disconnect
95% of your customer conversations remain unanalyzed—hiding critical insights that could transform your business performance.
Data disconnect
Traditional analytics tools only scratch the surface, analyzing less than 5% of customer interactions. The remaining 95% becomes 'dark data'—a goldmine of insights about churn drivers, cost inefficiencies, and customer pain points that remains completely invisible to your business.
Platform limitations
Native CRM AI tools and generic Gen-AI solutions lack the critical capability to connect conversation themes directly to business outcomes. They can't answer: "Which conversation patterns are driving our 23% churn rate?" or "What specific issues are inflating our average handle time?"
Missed opportunities
Every unanalyzed conversation represents a missed opportunity to reduce costs, prevent churn, and improve customer satisfaction. Companies lose millions annually by failing to identify and act on patterns hidden in their conversation data—patterns that Komsai makes visible and actionable.
How Komsai works: from data to impact
A complete closed-loop system that transforms raw conversations into measurable business improvements through AI-powered analysis and automated action deployment.
Upload conversations
Connect your existing data sources—Aircall, Botpress, ElevenLabs, Enreach, Ringover, Salesforce, Twilio, Zendesk, Zendesk Talk, or upload MP3/text files. Komsai ingests 100% of your customer conversations across all channels instantly.
AI analyzes & clusters
Our AI automatically processes every conversation, clustering intents, identifying patterns, and extracting sentiment. No manual tagging required—the system learns from your data in real-time.
Discover insights & root causes
Komsai surfaces hidden insights from your 'dark data,' linking conversation themes directly to critical KPIs like churn rate, CSAT scores, and AHT. See exactly what's driving your metrics.
Deploy actions & measure impact
Automatically generate and deploy fixes—update knowledge bases, refine AI assistants, adjust workflows. Track measurable improvements in real-time as actions directly impact your business objectives.
Refine through chat prompting
Use natural language to dive deeper into insights, ask follow-up questions, and refine your analysis. Komsai's chat interface enables continuous, iterative improvement—query sentiment trends, test hypotheses, and optimize strategies on the fly.
Continuous, iterative improvement
Komsai doesn't just analyze once—it creates a continuous feedback loop. As you deploy actions and gather new conversations, the AI learns and adapts, refining insights and recommendations. Use chat-based prompting to explore data from any angle, test hypotheses, and optimize strategies in real-time. Your business intelligence evolves with every interaction.
Why Komsai wins: Conversations → Insights → Actions
The missing analytics layer that complements your existing stack and closes the loop from conversation to action.
Analyze 100% of conversations
Automatically cluster intents and find root causes across all channels—chat, tickets, voice, and Gen-AI conversations. Every interaction is analyzed, categorized, and linked to business outcomes. No more dark data hiding critical insights.
No rip & replace
Plugs directly into your existing ecosystem (Salesforce, Zendesk, HubSpot, OpenAI, ElevenLabs) to enable seamless deployment without disrupting operations. Komsai works as an intelligence layer on top of your current tools, enhancing rather than replacing them.
Guaranteed time-to-value
Achieve measurable results fast with instant pilots, live fixes, and AI assistants deployed in weeks. See immediate payback as actions directly impact KPIs. Track ROI in real-time with built-in performance dashboards.
Closed loop, not dashboards
Discover root causes, prioritize by financial impact (NPS, AHT, CSAT), and instantly deploy fixes. From insight to action to measurable impact—all in one platform. Use chat-based prompting to refine insights and continuously optimize your approach.
Ready to act on 100% of your customer data?
Stop guessing and start measuring. Transform your customer conversations into deployable business impact with Komsai's AI-powered platform.
Measure → Fix → Scale • Immediate payback • No rip & replace required